Once the access details are provided, the Catapult agent will have remote access to the PC for as long as the session is active. Navigate to the Remote Control panel, then at the time of your scheduled meeting, send the ID and Password listed to the Catapult agent.Download and install the appropriate version of TeamViewer onto your desktop.In the event that a Catapult agent requests access to your desktop through TeamViewer, we ask that you follow these steps More information about TeamViewer can be found here, and a link to download the free version of the software can be found here.Ĭommon reasons why TeamViewer may be required include This is particularly useful during initial onboarding, or when troubleshooting an issue. TeamViewer is a free-to-use remote access, remote control and remote support program that allows Catapult staff to interact with your desktop platform and connected Catapult devices from a remote location.
